Customer Satisfaction & NPS Visualizer
Select plot type:
Detractor
Avg CSAT:Min: Q1: Median: Q3: Max:
Passive
Avg CSAT:Min: Q1: Median: Q3: Max:
Promoter
Avg CSAT:Min: Q1: Median: Q3: Max:
Customer Satifsfaction and NPS Score
The visualiser helps a surveyer to generate an insight of the survey results. Net Promoter Score (NPS) measures the customer loyalty based on the likelihood of recommending the brand to others. NPS can be categorised into promoter, passive and detractors.
Customer Satisfaction Score (CSAT) measures immediate satisfaction with a specific interaction such as purchase, delivery and support. Please input average customer satisfaction score on a scale of 1 to 10 for each NPS category to generate a barplot. Please input minimum, maximum, Q1, Q1 and median values of the satisfaction score if you would like to generate a boxplot.